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Trentham Golf Club Privacy Policy

Trentham Golf Club recognises that privacy is important to you and appreciates that you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This Privacy Policy explains how we manage any personal information that we collect.

Information we collect about you

The type of personal information we collect about you will depend on the services you use or subscribe to. This may include your name, postal address. date of birth, telephone number and email address; payment data including transaction details; prior purchases and interactions; goods and services purchased; and other information you choose to supply yourself. We may also collect information about family members for membership and competition purposes, including names and ages of children.

If you provide any personal information about other people to us or our Service Providers, you represent that you have the authority to do so and permit us to use the data in accordance with this Privacy Policy.

How personal information is collected and held

We collect personal information when you join; renew your membership; purchase goods and services from our websites; make a tee-time booking; communicate with us; or otherwise connect with us such as when you post to social media; sign up for a newsletter or participate in a survey.

We hold personal information electronically at our web servers and with the assistance of our third-party service providers. We implement a range of measures to protect the security of that personal information.

Third party providers

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Trentham Golf Club engages certain trusted third parties to help us provide, improve and promote our services and communicate with our members and customers. We will only disclose your personal information to these third parties to perform tasks on our behalf and in compliance with this Privacy Policy. We take steps to ensure that these providers protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed. In providing us with your personal information, you consent to this disclosure.

Trentham Golf Club will not disclose your personal information to parties other than those outlined below without your consent.

Club2ic

Trentham Golf Club collects personal data for membership administration purposes, including as required by the Incorporated Associations Act. This data is limited to your name, address, birth date, occupation, contact phone and contact e-mail. We use a secure server provided by Club2ic (Topspin Systems NZ Pty Ltd) for online membership administration, including renewals and payments. Your data is not shared with any other parties and is confidential between Trentham Golf Club and Club2ic.

OneGolf

Trentham Golf Club discloses or obtains your personal contact data for competition, tournament and handicapping purposes. We use a secure server provided by OneGolf (MiClub Pty Ltd) for this purpose. MiClub also provides your data to Golf Australia’s GolfLink national handicapping system. The privacy policies of these providers applies in this case.

Other providers

Certain third-party service providers that provide transaction processing between you and Trentham Golf Club (such as Paypal or your bank) have their own privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which any personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Cookies

We may collect cookie information when you visit our website. Cookies information is used in aggregated form, we do not use it to identify you as an individual. If you do not wish any information to be collected through the use of cookies you can change the functions in most web browsers to deny the cookie feature. You can also delete cookies from your hard drive at any time.

How we use your information and who we may disclose it to

We only use personal information to provide the services you request, such as memberships, green fee passes, administration of competitions, payments and teetime bookings. We do not sell, rent, loan, trade or lease the information stored in our databases to any unrelated third parties. Trentham Golf Club uses the information you provide to us to help you more easily access the services that Trentham Golf Club provides.

We may also send you marketing material such as newsletters, information on forthcoming events, and offers and services. This will be limited to material provided by Trentham Golf Club. You may choose to ‘unsubscribe’ from our mailing list or contact us using the details below, and no further material or communications will be sent to you.

Retention

We will retain your personal information for the period necessary to fulfil the purposes outlined within this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and provide the services to you; whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transaction for a certain of time before we can delete them); whether retention is advisable considering our legal position such as statutes of limitations, litigation or regulatory investigations.

User-generated content

If you post reviews or comments about Trentham Golf Club on our websites or Club social media pages such as Facebook you grant us the right to use or reproduce such reviews and comments. You also grant the Club the right to use your name with any review or comment that you submit.

Links to other websites

Trentham Golf Club’s websites provide links to websites outside of the Club’s services. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policy and terms and conditions of that website.

Storage and security of your personal information

Any personal information that we collect about members and customers, including email addresses, will be kept in the Club’s database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses, managing bookings and renewing membership. The Club will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.

The internet is not a secure environment. If you use the internet to send us any personal information, the Club will not be liable for events arising from unauthorised access to your information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the ‘Contact Us’ section below.

Access to your information

You have the right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If the Club does not allow you to access or correct your personal information we will provide you with the reasons for our decision.

Accuracy of your information

Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose is accurate and up-to-date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter in accordance with the ‘Contact Us’ section below and we will take reasonable steps to ensure that it is corrected.

Contact us

We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by the contact form on this website or by mail addressed to:

The Secretary
Trentham Golf Club
54 Falls Road
Trentham 3458

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it.

If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 working days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner.

Trentham Golf Club reserves the right to change this privacy policy at any time. We will notify any changes by posting an updated version of the policy on this website.